FAQs & Spa Policies
To ensure a relaxing, seamless experience at Beneath The Surface, we kindly ask all guests to review the following policies and procedures prior to their visit.
We’ve also included answers to some of our most frequently asked questions below. If you need anything else, please don’t hesitate to reach out—we’re happy to help.
Appointments
We recommend booking your appointment in advance, as many of our services fill quickly. However, we will always do our best to accommodate your request.
- A major credit card is required to hold all reservations
- You may email us to schedule an appointment—we’ll respond as soon as possible
- You can also book online through SpaFinder by searching Beneath The Surface and selecting “Book Now”
- Any information you provide will never be sold or shared with outside parties
Cancellations & Rescheduling
Your appointment time is reserved exclusively for you.
- 24 hours’ notice is required for individual services
- 48 hours’ notice is required for packages of 2 or more services
If you need to cancel or reschedule, please call 973-520-8809. If we’re unavailable, kindly leave a voicemail.
Cancellation Fees:
- Within 12 hours: 30% of service cost
- Within 4 hours: 100% of service cost
- No-shows: 100% of service cost
Check-In
To fully enjoy your experience:
- Please arrive at least 15 minutes early
- First-time guests will be asked to complete spa intake forms
- Late arrivals may result in a shortened service while still being charged in full
Our front desk team is always available if you have any questions before your treatment begins.
Spa Etiquette & Policies
To maintain a peaceful environment for all guests:
- Please silence or turn off cell phones
- Children under 12 must be accompanied by another adult
- Pets are not permitted
- Smoking is not allowed anywhere in the spa
- We recommend leaving valuables at home (we are not responsible for lost or damaged items)
- Treatment rooms should be vacated promptly after your service
Please note: Any inappropriate behavior or solicitations will not be tolerated and will be reported.
Health, Allergy & Pregnancy Considerations
Your safety and comfort are our priority.
Please inform us prior to your appointment if you have:
- Any medical conditions
- Allergies (including medications or fruit-based ingredients)
- Physical limitations
- Current medications
- Pregnancy
During your service, please communicate any discomfort immediately so adjustments can be made.
Gift Cards & Certificates
Gift cards are a wonderful way to share the spa experience.
- Valid toward all spa services
- Must be presented at checkout
- Available for purchase at the front desk or by phone
- Can be emailed if you’re unable to pick one up in person
- We accept SpaFinder Gift Cards/Certificates
Series Packages
We offer discounted pricing when services are purchased as a series.
If you choose not to complete your series:
- The remaining balance can be applied to other services
- (Excludes gratuities and retail products)
Payment Methods
We accept:
- Cash
- Local personal checks
- Major credit cards
- SpaFinder Gift Cards
- Beneath The Surface Gift Cards
Gratuities
Gratuity is not included in service pricing but is always appreciated.
Standard gratuity: 15% – 20% of the service total
FAQs
Wear whatever is comfortable. You’ll be appropriately draped during services to ensure privacy and comfort at all times.
We recommend arriving at least 15 minutes prior to your appointment to allow time for check-in and relaxation.
We’ll do our best to accommodate you, but your service may be shortened to avoid impacting the next guest.
Absolutely! We offer spa packages and can help you plan a customized experience.
Yes! Gift cards are available online, in-spa, over the phone, or via email for convenience.
Please let us know in advance so we can tailor your service safely and appropriately.
We ask that children under 12 be accompanied by another adult and that all guests help maintain a quiet, relaxing environment.